'Seize the Moment - Deliver the Future' is the theme for the Hospital Caterers Association 2017 Leadership & Development Forum, and it is very timely. The biggest challenge for the NHS is to deliver the changes needed to achieve the efficiency and productivity improvements required by 2020. This means we have to transform our health and social care system to make sure we can continue to deliver world class services.
By next April, NI's expert panel should have reached the specific terms of reference for the optimal configuration of health and social care services in Northern Ireland. So we are not 'standing still'. The HCA 2017 Leadership & Development Forum will set out and explore the 'case for change' through the informed opinion our esteemed expert Speakers. They will suggest how we can achieve a single service, with a 4 Nations' delivery vision, by sharing the approach taken to integrated care in Northern Ireland, looking at specific changes to Northern Ireland's health system.
Thursday 6 April
| 09.00–11.00 | Registration and Exhibition |
| 11.00–11.30 | Opening of the Forum To formally open the 2017 Leadership and Development Forum and to introduce the Forum Chair. Speakers |
| 11.30–12.00 | Seize the Moment Deliver the Future. Keynote Address The National Health Service has some significant challenges to overcome and irrespective of which part of the UK you work in, these challenges are just the same across the 4 Nations. John Compton will provide us with an overview of the NHS in Northern Ireland and explore how we as professionals can respond now and in the future. Speaker |
| 12.00–12.30 | Delivering the Future What can we learn from the way services are delivered in NHS England in comparison to NHS Northern Ireland and how we are responding to the current challenges. Speaker |
| 12.30–14.00 | Exhibition & Lunch |
| 14.00–14.45 | Delivering the Future with 10,000 Voices Patient experience is recognised as a key element in the delivery of quality healthcare. ‘10,000 Voices’ is a consultation exercise with patients, relatives and users across all Health and Social Care Trusts (HSCTs) in Northern Ireland. Christine Armstrong will outline the objective of the initiative, and looking to the 'results'/the outcome, she will explore the patient message and experience and the satisfaction rates and explain how hospitals have responded to the results? England has the ‘Family and Friends test’ - how do we compare across the 4 Nations? Speaker |
| 14.45–15.15 | Seizing the Moment. Time for Change Trade Union/Management Partnerships are an important initiative to:
Speaker |
| 15.15–16.00 | Exhibition & Afternoon Tea |
| 16.00–16.30 | The Complaint Today is a Future Opportunity Marie Anderson, NI Public Service Ombudsman, will explain to delegates her role in investigating complaints and how complaints can be used as learning opportunities. Speaker |
| 16.30–17.15 | Delivering the Future through a Healthier Workforce Dame Mary Peters along with Tony O’Hara, a leading Catering Services Manager working in the Belfast NHS Trust, Northern Ireland will consider the importance of the health and well being of staff and what caterers are doing to promote healthy eating and good health. Speakers |
Friday 7 April
| 08.30–09.15 | Registration and Exhibition |
| 09.15–10.00 | The Moment Influences the Future – Keynote address Our renowned Speaker will provide his view on the current state of the NHS and how he sees things developing into the future. Speaker |
| 10.00–10.45 | Delivering the Future through improved Financial Control while meeting the Quality Agenda Are we ‘broke’ or are we just poor at managing our resources? We will hear from Alison McCree on the financial pressures facing the NHS and suggestions on how we need to understand our costs and those of our neighbouring NHS organisations. The National Chair of the HCA will give Delegates his thoughts on how the HCA should respond and how we can deliver real improvements. Speakers |
| 10.45–11.15 | Your Opportunity to Deliver the Future – over to you… Delegates will be given the opportunity to offer their views on the 'state of the NHS' and how they are responding to the financial pressures and the quality agenda in this open debate led by Roy Lilley. Speakers |
| 11.15–11.45 | Exhibition & Coffee |
| 11.45–12.45 | HCA Annual General Meeting Fionnuala Cook, President Hospital Caterers Association. |
| 12.45–14.15 | Exhibition, Lunch and Presentation of Stand Prizes |
| 14.15–14.45 | Delivering the Future through improved Quality Control The Regulation and Quality Improvement Authority (RQIA) is the Northern Ireland equivalent of the CQC. Our speaker, a highly regarded Leader of Nursing, will look at Regulation, Standards, Assurance and Governance while illustrating that the patients we serve are the reason we love working for the NHS. Speaker |
| 14.45–15.15 | Delivering the Future Now Last year’s HCA 6 Cs Award winner, the catering services team at East Kent Hospitals University NHS Foundation Trust, will show why they were successful, and share with delegates what good practice looks like. Speakers |
| 15.15–16.15 | It’s Time to Deliver Decision Making, Leadership, Motivation, Innovation, Communication, Problem Solving, Sales, Creativity, Team Work. Fun! David Meade will show you how to think critically about the challenges around you and ‘Seize the Moment to Deliver’. Speaker |
| 16.15 | Forum Close |
* The Forum Programme will be finalised shortly, but as always, please note that it may be subject to change.