Forum Programme

'Seize the Moment - Deliver the Future' is the theme for the Hospital Caterers Association 2017 Leadership & Development Forum, and it is very timely. The biggest challenge for the NHS is to deliver the changes needed to achieve the efficiency and productivity improvements required by 2020. This means we have to transform our health and social care system to make sure we can continue to deliver world class services.

By next April, NI's expert panel should have reached the specific terms of reference for the optimal configuration of health and social care services in Northern Ireland. So we are not 'standing still'. The HCA 2017 Leadership & Development Forum will set out and explore the 'case for change' through the informed opinion our esteemed expert Speakers. They will suggest how we can achieve a single service, with a 4 Nations' delivery vision, by sharing the approach taken to integrated care in Northern Ireland, looking at specific changes to Northern Ireland's health system.

Thursday 6 April

09.00–11.00 Registration and Exhibition
11.00–11.30 Opening of the Forum
To formally open the 2017 Leadership and Development Forum and to introduce the Forum Chair.               

The Lord Mayor of Belfast, Alderman Brian Kingston City Hall, Belfast
Fionnuala Cook, President Hospital Caterers Association
Dr Wendy Austin, Forum Chair
Elsa Witherspoon, Forum Secretary

11.30–12.00 Seize the Moment Deliver the Future. Keynote Address
The National Health Service has some significant challenges to overcome and irrespective of which part of the UK you work in, these challenges are just the same across the 4 Nations.  John Compton will provide us with an overview of the NHS in Northern Ireland and explore how we as professionals can respond now and in the future.                             

John Compton, Former Chief Executive, Health & Social Care Board (HSCB). Author of ‘Transforming your Care’ now working as a Health & Social Care Management Consultant 

12.00–12.30 Delivering the Future
What can we learn from the way services are delivered in NHS England in comparison to NHS Northern Ireland and how we are responding to the current challenges.                              

Paul Fenton, HefmA National Chairman, Director of Estates & Facilities, Ipswich Hospital NHS Trust

12.30–14.00 Exhibition & Lunch 
14.00–14.45 Delivering the Future with 10,000 Voices
Patient experience is recognised as a key element in the delivery of quality healthcare. ‘10,000 Voices’ is a consultation exercise with patients, relatives and users across all Health and Social Care Trusts (HSCTs) in Northern Ireland. Christine Armstrong will outline the objective of the initiative, and looking to the 'results'/the outcome, she will explore the patient message and experience and the satisfaction rates and explain how hospitals have responded to the results? England has the ‘Family and Friends test’ - how do we compare across the 4 Nations?                             

Christine Armstrong, Regional Lead for 10,000 Voices

14.45–15.15 Seizing the Moment. Time for Change
Trade Union/Management Partnerships are an important initiative to:                   

  • Enhance the delivery of Health & Social Care Services.
  • Improve outcomes for patients, clients and other service users.
  • Improve the working lives of staff through change interventions to improve their job satisfaction, health and well-being.

Patricia McKeown, Regional Secretary, Unison, Northern Ireland

15.15–16.00 Exhibition & Afternoon Tea
16.00–16.30 The Complaint Today is a Future Opportunity
Marie Anderson, NI Public Service Ombudsman, will explain to delegates her role in investigating complaints and how complaints can be used as learning opportunities.       

Marie Anderson, Northern Ireland Public Services Ombudsman

16.30–17.15 Delivering the Future through a Healthier Workforce
Dame Mary Peters along with Tony O’Hara, a leading Catering Services Manager working in the Belfast NHS Trust, Northern Ireland will consider the importance of the health and well being of staff and what caterers are doing to promote healthy eating and good health.                             

Dame Mary Peters, Olympic Gold Medallist 1972.
Tony O'Hara, Catering Services Manager, Belfast City Hospitals (Belfast City; Mater Infirmorum and Musgrave Park Hospitals)


Friday 7 April

08.30–09.15 Registration and Exhibition
09.15–10.00 The Moment Influences the Future – Keynote address
Our renowned Speaker will provide his view on the current state of the NHS and how he sees things developing into the future.                   

Roy Lilley, Health Policy Analyst, Writer, Broadcaster and Commentator on the NHS and social issues

10.00–10.45 Delivering the Future through improved Financial Control while meeting the Quality Agenda
Are we ‘broke’ or are we just poor at managing our resources? We will hear from Alison McCree on the financial pressures facing the NHS and suggestions on how we need to understand our costs and those of our neighbouring NHS organisations. The National Chair of the HCA will give Delegates his thoughts on how the HCA should respond and how we can deliver real improvements.              

Alison McCree, Director of Estates and Facilities, County Durham and Darlington NHS Foundation Trust, and Phil Shelley, National Chair, Hospital Caterers Association

10.45–11.15 Your Opportunity to Deliver the Future – over to you…
Delegates will be given the opportunity to offer their views on the 'state of the NHS' and how they are responding to the financial pressures and the quality agenda in this open debate led by Roy Lilley.              

A panel of Roy Lilley, Alison McCree and Phil Shelley

11.15–11.45 Exhibition & Coffee
11.45–12.45 HCA Annual General Meeting
Fionnuala Cook, President Hospital Caterers Association.
12.45–14.15 Exhibition, Lunch and Presentation of Stand Prizes
14.15–14.45 Delivering the Future through improved Quality Control
The Regulation and Quality Improvement Authority (RQIA) is the Northern Ireland equivalent of the CQC. Our speaker, a highly regarded Leader of Nursing, will look at Regulation, Standards, Assurance and Governance while illustrating that the patients we serve are the reason we love working for the NHS.             

Olive MacLeod, Chief Executive Regulation and Quality Improvement Authority Northern Ireland

14.45–15.15 Delivering the Future Now
Last year’s HCA 6 Cs Award winner, the catering services team at East Kent Hospitals University NHS Foundation Trust, will show why they were successful, and share with delegates what good practice looks like.             

Paul Coulson, Divisional Manager Serco and Wendy-Ling Relph, Matron for Nutrition and Quality Improvement, East Kent Hospitals University NHS Foundation Trust

15.15–16.15 It’s Time to Deliver
Decision Making, Leadership, Motivation, Innovation, Communication, Problem Solving, Sales, Creativity, Team Work. Fun! David Meade will show you how to think critically about the challenges around you and ‘Seize the Moment to Deliver’.             

David Meade, a researcher and lecturer in international business with one of Ireland's leading Universities, whose personal interests have always focused on aspects of popular psychology, consumer behaviour, and choice

16.15 Forum Close

* The Forum Programme will be finalised shortly, but as always, please note that it may be subject to change.